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Network Information Access #10
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??????????????????? HOW TO USE PLEXAR ???????????????????
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Well if you want to know what South Western Bell is sending people, well
here is your chance to see. I got this "manual" which is not a true
informative book, this is the kind of stuff they send to people to get you
into buying their stuff.
So word for word here is the manual that was sitting on my desk the other
morning, its for your INFORMATIONAL PURPOSES ONLY!
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INTRODUCTION:
Plexar is a flexible telephone system specifically designed to meet your
business communications needs.
Although Plexar is a very sophisticated telephone system, it is very
simple to use. Plexar uses the central computers at the Southwestern Bell
Telephone switching office that work directly with your Touch-tone
telephones. That means no additional phone equipment needs to be leased
or bought in order to enjoy the many services of Plexar. You have no
capital investment and no maintenance expenses. You simply lease Plexar
on a month-to-month basis.
And as your business grow, Plexar can grow with you. Optional features (
listed in the back of this manual) may be added to your phone system
without having to add any additional equipment.
Please read the information that follows, for an easy understanding of
how your Plexar system works. Then you can begin to enjoy the
conveniences of this intelligent telephone system.
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LEARNING TO USE PLEXAR:
There are two important sources you can use to familiarize yourself with
Plexar.
One is this manual.
The other is the small desk-top reference booklet with which you have been
provided. Both offer easy access and abbreviated instructions.
Should you ever have additional questions, your Southwestern Bell
Telephone service representative is always available to help you learn to
use your Plexar system or just to give you a quick refresher course.
Just call your local Southwestern Bell Telephone Business Service Center.
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THE SWITCHHOOK AND DIAL TONES
Located on the top of your phone, under the receiver, are plastic posts
or a tab called switchhooks (or switch buttons). Ordinarily, the
switchhooks are what disconnect a call when you hang up the phone. But
with the Plexar system, the switchhook becomes one of your key
communication links. When you have used your switchhook to activate
Plexar Features, it will give you audible tones so you will know whether
you should proceed with your call. Some phones use the flash or recall
button instead of the switchhook. You should familiarize yourself with
these simple tones so you can quickly and easily take advantage of the
Plexar system.
DIAL TONE - A single, steady uninterrupted tone that you hear when you
release the switchhook of a phone.
RECALL DIAL TONE - A stutter dial tone consisting of three short beeps and
then a continuous dial tone that you hear after
depressing and releasing either switchhook for
approximately one second. Used in this manner, the
switchhook allows you to switch calls (engaging and
disengaging existing calls) to other lines without ever
fully disconnecting them.
it is important that you depress and release a switchhook the correct
length of time. Otherwise you could accidentally disconnect a call. But
this is an easily acquired knack. Just a little practice, and you will be
using the switchhook correctly whenever whenever you need.
CONFIRMATION TONE - Two Short tones followed by a continuous dial tone
confirms that the phone function you are activating has
taken place and you should proceed.
REORDER TONE - A continuous series of tones (fast busy) indicating that
your call is temporarily blocked. You should try again later.
If you have any problem locating the switchhook on your telephone, call
your local Business Service Center for assistance.
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THE * AND # BUTTONS
The * and # buttons (located on the phone dial) are integral parts of the
Plexar system. When pressed in the correct sequence, they allow you to
"assign" phone calls to other telephone lines in your system. They also
allow you to access the many convenient features of the Plexar system.
Together, these special buttons and the switchhook are the foundation of
your Plexar system. The switchhook engages and disengages calls from your
phone, and the special buttons assign the calls to various lines and give
you access to system features.
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INTER-OFFICE CALLING (INTERCOM CALLING)
This allows you to call other Plexar telephones in your office, using an
abbreviated code.
TO CALL ANOTHER PLEXAR STATION:
1. Lift receiver, and listen for a dial tone.
2. Dial * and the appropriate 2 digit station code.
The station codes cover numbers 20 - 49, inclusive, each of which is the
abbreviated code for one of the seven digit telephone numbers in your
Plexar system. The two digit codes were assigned at the time you Plexar
service was ordered.
NOTE: You do not need to use the switchhook in this instance, because
you do not engage or disengage an incoming call. You simply need the *
button to assign your call to the desired station.
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HOLD A CALL
you are on the phone with someone, and you wish to put that person on hold.
TO HOLD A CALL:
1. Depress and release the switchhook within one second. Don't keep the
switchhook depressed for more than 2 seconds. Otherwise you will
disconnect your call.
2. Listen for the Recall Dial Tone (stutter dial tone).
3. Dial * 0. Don't hang up - you are caller is now on hold and can not
hear you.
TO RETURN TO THE CALL ON HOLD:
1. Hang up. Your telephone will ring. Answer and resume your
conversation.
TO ALTERNATE:
1. Depress and release the switchhook.
2. Listen for the Recall Dial Tone (stutter dial tone).
3. Dial * 0 again. You will be reconnected to your held call.
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PICK UP A CALL
If you are at your desk and you hear another telephone ringing nearby,
you can pick up the call from your phone.
TO PICK UP A CALL FROM YOUR PHONE:
1. Lift receiver and listen for the dial tone.
2. Dial * 7.
3. Then Talk.
The call will be directed to your phone the instant you touch * 7. So be
sure to identify yourself, and let the caller know you have answered a
phone call intended for someone else.
Remember, when you pick up a call, it becomes your call and is no longer
on the telephone at the nearby desk. You can handle the call like any
other call to your phone: transfer it, add a third party, etc.
NOTE: at larger companies, you have the ability to assign call pick-up
groups when you order your service. This allows you to selectively pick
up calls from only those phones in your designated pick-up group.
If you are talking on the phone and another phone starts to ring, you can
hold your call and answer the ringing phone.
TO HOLD THE CALLER ON YOUR PHONE AND ANSWER ANOTHER:
1. Depress and release the switchhook.
2. Listen for the Recall Dial Tone (stutter dial tone).
3. Dial * 0.
4. Listen again for the Recall Dial Tone.
5. Dial * 7.
6. Begin talking.
TO RETURN TO THE CALL YOU PUT ON HOLD:
1. Hang up. Your phone will ring. Answer and resume your conversation.
TO ALTERNATE:
1. Depress and release the switchhook.
2. Listen for the Recall Dial Tone.
3. Dial * 0. Your second call is now on hold and you are reconnected to
the first call.
4. Resume your conversation. If one part hangs up, you will be
automatically reconnected to the held call.
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TRANSFER A CALL
you are talking to a caller, and you wish to transfer him or her to
another telephone in your system, thereby freeing your phone.
TO TRANSFER A CALL:
1. Depress and release the switchhook.
2. Listen for a Recall Dial Tone (stutter dial tone). Your first caller
is on temporary hold and will return to the line shortly unless you
complete the next step.
3. Dial the 3rd party by dialing * and the 2 digit station code.
4. When the 3rd party answers, announce the call, then hang up.
5. If the line you want to transfer to is busy, or there is no answer,
depress the switchhook twice, which will return you to the original
caller.
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HOLD ONE, CALL ANOTHER, ADD ON
You are talking on the phone with someone, and you decide you want to put
that person on hold, call a 3rd party, and then return to the first
call. Or, add a 3rd party to an existing conversation.
TO HOLD ONE AND CALL ANOTHER:
1. Depress and release the switchhook.
2. Listen for the Recall Dial Tone (stutter dial tone). Your first party
is no on hold.
3. Dial the phone number of the third party or dial * plus the
appropriate 2 digit station code.
4. Third party answer. Your first caller is on hold, but you can add
him/her to the conversation by depressing and releasing the switchhook
once.
When you are through with your second call, or if that line was busy or
there was no answer, return to your first call:
1. Depress and release the switchhook twice. This will disengage the
second the second line and re-engage you with the first call.
2. Resume conversation with the first party.
You are talking on the phone to someone and you decide you want to put
that person on hold, call a third party and alternate between the two
privately.
TO HOLD ONE AND CALL ANOTHER:
1. Depress and release the switchhook.
2. Listen for Recall Dial Tone(stutter dial tone).
3. Dial * 0.
4. Listen for a second Recall Dial Tone(stutter dial tone).
5. Dial the phone number of third party or * plus the appropriate 2 digit
state code.
6. Third party answers. Your first caller is still on hold and can not
be added to the conversation.
TO ALTERNATE BETWEEN THE TWO PRIVATE CONVERSATIONS:
1. Depress and release the switchhook.
2. Listen for Recall Dial Tone(stutter dial tone).
3. Dial * 0. The caller who was on hold is now on the line. Repeat
steps 1-3 to hold and retrieve the callers.
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CALL WAITING (OPTIONAL FEATURE)
You are talking on the phone, and you hear one or more tones on the line,
indicating someone else has called you and is waiting to talk.
YOU CAN:
A. HANG UP
1. Your first call will disconnect.
2. Your phone will ring, and you can pick it up and begin
conversing with the new caller.
B. HOLD YOUR FIRST CALL, AND ANSWER THE NEW ONE
1. Depress and release the switchhook.
2. Listen for Recall Dial Tone(stutter dial tone).
3. Dial * 0.
4. Start Talking the new caller is now on the line.
5. When you are done with your second caller hang up, your first
caller will ring back to you.
C. ALTERNATE BETWEEN 2 CALLERS
1. To return to your first caller after you have put that caller on
hold: depress and release the switchhook.
2. Listen for Recall Dial Tone(stutter dial tone).
3. Dial * 0. Talk to your first caller.
4. Repeat steps 1 - 3 to return to the waiting caller.
D. TO TRANSFER THE FIRST CALLER TO ANOTHER LINE IN YOUR PLEXAR SYSTEM,
AFTER PLACING THAT CALLER ON HOLD:
1. Depress and release the switchhook
2. Listen for Recall Dial Tone(Stutter dial tone).
3. Dial * 0 (reconnects the first caller).
4. Depress and release the switchhook.
5. Listen for Recall Dial Tone.
6. Dial * plus the appropriate 2 digit station code to transfer the
first caller.
7. Hang up.
E. TO CANCEL CALL WAITING
If you are about to make a call and do not want to be interrupted by any
incoming calls, you can deactivate the Call Waiting feature:
1. Lift the receiver and listen for dial tone.
2. Dial * 19. (Call Waiting is CANCELED).
3. Dial the phone number of the person you are calling.
NOTE: This feature is not available in some areas. Check with your local
Business Service Center.
If you want to activate the Cancel Call Waiting feature after your
conversation has began:
1. Depress and release the switchhook.
2. Listen for Recall Dial Tone(stutter dial tone) .
3. Dial * 19.
4. Depress and release the switchhook again.
For the duration of the call, you won't be interrupted by the Call
Waiting tone, and other parties trying to reach you will get a busy
signal.
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CALL FORWARDING (OPTIONAL FEATURE)
When activated, this feature allows all calls to a plexar line to be
forwarded to another line. Either within that particular Plexar system or
outside of it.
To have all your calls for a specific line ring at another phone within the
Plexar system:
1. Listen for the dial tone.
2. Dial # 8.
3. Listen for Recall Dial Tone.
4. Dial * plus the appropriate 2 digit station code for the number you
want your calls forwarded to.
5. Listen for ringing or busy signal, then hang up phone.
If you wish to alert someone within your Plexar system that you have
forwarded calls to their phone, let the phone ring until they answer.
Tell them, then hangup. Your phone will still be forwarded to their
number.
To have all of your calls for a specific line ring at another phone
outside of your Plexar System:
1. Listen for Dial Tone.
2. Dial #8.
3. Listen for Recall Dial Tone.
4. Dial telephone number for the number you want your calls forwarded to.
5. Wait for phone to be answered.
If busy or no answer, repeat procedure immediately and the feature will
automatically activate even if the line is still busy or not answered.
To cancel Forwarding:
1. Listen for a dial tone.
2. Then dial #9.
3. Listen for the confirmation tone. Then, hang up.
NOTE: Calls forwarded to long-distance points are billed to your phone.
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SPEED CALLING (OPTIONAL FEATURE)
This feature lets you dial up to six frequently called local or long
distance telephone numbers by pressing only two digits.
To program a number for speed calling:
1. Listen for dial tone.
2. Press #1.
3. Press any single numerical button, 2 - 7, on your telephone.
4. Press in the telephone number you want to be able to speed call.
5. Listen for the confirmation tone.
6. Repeat steps 2-5 until you have programmed 6 telephone numbers numbers
2,3,4,5,6, and 7
7. To change a speed calling number, repeat steps 1-5 using a new local
or long distance number.
Before programming, you may want to write down the numbers you want to
program next to the appropriate programming number. For example, next to
the "2" you might write your home phone, next to "3" an emergency phone
number and so on.
To use speed calling:
1. Lift receiver, and listen for the dial tone.
2. Touch #, then the appropriate programmed number.
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ADDITIONAL OPTIONS
Here are some more options currently available with the Plexar system. If
you would like to have any of these options, contact your local
Southwestern Bell Business Service Center.
ALTERNATE ANSWERING
Allows incoming overflow calls to be automatcially transferred to another
pre-designated line within your system.
1) When a busy condition is ecountered
2) after a predetermined # of rings.
DISTINCTIVE RINGING
with this, you can listen to an incoming call's ringing pattern and
determine if the call is coming from inside or outside your office's
Plexar System.
TOLL RESTRICTION
This feature restricts certain outgoing long distance calls. It allows
only 911, WATS, Southwestern Bell Business Service Center or authorized
agents and Repair Offices long-distance numbers to be completed.
UNIFORM CALL DISTRIBUTION (UCD)
UCD provides even distrubution of incoming calls among available members of
particular groups at your office.
The Plexar system has been designed to give your business flexible
telephone services at a minimum cost. And the more you use Plexar, the
more you will find this to be true.
[OTHER WORLD BBS]
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