We paid the bill last friday at a payment center and they cut off service anyway. We call them and after a very long time figured out that they lost the payment. On wednesday we faxed them our receipt to prove we paid it and they're going to restore service...next friday. :facepalm: My DSL internet relies on having phone service so I've had to internet using my phone.
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I look online a bit and find a former Verizon employee on a forum who informed me that if you mention several things on the phone with them (Including "Predatory business practices"), they'll drop the charges for fear that you'll call a lawyer or something. So after I dropped some of the terms that the former employee had mentioned, they ended up dropping the extra charges entirely.
EDIT: Not entirely related, but the story goes to show that phone companies do try to fuck you over, and that there are things you can do to stop them.